Meet Etiquette

There are a number of common complaints that customers make relating to products and services. Having procedures in place that find solutions to common complaints will help you resolve issues quickly and efficiently. Faulty product Investigate the fault with the manufacturer. Offer a replacement item or replacement model. Repair the product if it is under warranty. Consider replacing the product even if it is no longer under warranty. Train staff to explain warranty conditions at the time of sale and repair. Incorrect descriptions of the product Train staff about the products they are selling. Ensure product literature is accurate. Investigate the product with the manufacturer. Make sure staff explain warranty conditions. Poor client service   Investigate the areas of issue. Train staff in customer service skills. Rotate staff so they can increase their knowledge of other areas. Encourage and support teamwork. Slow delivery Investigate lea

Harmony: A  celebration of our cultural diversity – a day  of cultural respect for everyone who calls Australia home. Held every year on 21 March. The  Day  coincides with the United Nations International  Day  for the Elimination of Racial Discrimination. Since 1999 , more than 70 , 000 Harmony Day events have been held in childcare centres , schools , community groups , churches , businesses and federal , state and local government agencies across Australia. The "message" of the Day:  The Day coincides with the United Nations International Day for the Elimination of Racial Discrimination. The message of Harmony Day is ' everyone belongs ', the Day aims to engage people to participate in their community, respect cultural and religious diversity and foster sense of belonging for  everyone . Australia is a vibrant and multicultural country — from the oldest continuous culture of our first Australians to the cultures of our newest arrivals from